HQ Travel & Tours – Pvt Ltd
Website: https://hqtravelandtours.com/
Effective Date:
At HQ Travel & Tours – Pvt Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, submit an inquiry, request a travel package, or interact with us through Facebook/Instagram (Meta Ads), WhatsApp, or other communication channels.
By using our website or services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect personal and travel-related information when you contact us, request a quote, or book a service.
A. Personal Information
This may include:
Full Name
Phone Number / WhatsApp Number
Email Address
City, Country, and Address (if required)
Any message or inquiry details you submit
B. Travel & Booking Information
If you proceed with booking, we may request:
Passport details (only when required for booking/visa)
CNIC details (if required for travel processing)
Passenger names, travel dates, and group details
Hotel preferences and airline requirements
C. Technical & Device Information
When you visit our website, we may automatically collect:
IP address
Browser type and device details
Location (approximate)
Website behavior (pages visited, clicks, time spent)
2. How We Collect Your Information
We collect your information through:
Website contact/inquiry forms
WhatsApp chats, phone calls, and SMS communication
Email communication
Facebook & Instagram Lead Forms
Meta Click-to-WhatsApp advertisements
Cookies and analytics/tracking technologies
3. Purpose of Data Collection (How We Use Your Data)
We use your information only for legitimate travel and customer service purposes, including:
Responding to your inquiries and providing package details
Sending Umrah, Hajj, Ziyarat, and tour quotations
Assisting with bookings, reservations, and confirmations
Visa, airline ticketing, hotel booking, and transport arrangements
Customer support before and after your travel
Improving our website services and customer experience
Running relevant marketing campaigns and improving ad performance
Informing you about travel deals, packages, and updates (only travel-related)
4. Lawful Basis for Processing Your Information
We process your personal information based on one or more lawful reasons, including:
Your consent (when you submit a form or request details)
Legitimate business interest (to provide customer service and respond to inquiries)
Contract necessity (to process bookings and travel services)
Legal obligations (where applicable for travel documentation or regulatory compliance)
5. Meta (Facebook & Instagram) Ads Privacy Compliance
HQ Travel & Tours – Pvt Ltd advertises on Meta platforms including Facebook and Instagram.
When you submit your information through:
Facebook Lead Ads forms
Instagram Lead Ads forms
Click-to-WhatsApp Ads
Messenger/WhatsApp campaigns
We may collect and use your information to:
Contact you regarding your requested travel package
Provide details, pricing, and availability
Follow up for booking assistance
Provide support for Umrah, Ziyarat, Hajj, or tours
We strictly use your information only for travel-related communication and services.
6. Cookies, Tracking Tools & Advertising Pixels
Our website may use cookies and tracking technologies, including:
Meta Pixel (Facebook Pixel)
Google Analytics (or similar tools)
Website cookies for performance and user experience
These tools help us:
Measure website traffic and user engagement
Improve website performance
Track ad campaign performance and conversions
Deliver relevant advertisements to interested users
You can disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.
7. Payment Information
We may guide customers regarding payment methods (bank transfer, online transfer, etc.).
However:
✅ We do not collect or store sensitive payment details such as debit/credit card information on our website.
All payments are handled through secure banking channels and authorized payment methods.
8. Sharing of Personal Information
We respect your privacy. We do not sell, rent, or trade your personal information to third parties.
We may share limited information only when necessary for service delivery, such as with:
Airlines and ticketing partners
Hotels and accommodation providers
Transport providers
Visa processing partners
Authorized team members working on your booking
We only share data that is required to complete your travel arrangements.
We may also share information if required by law, court orders, or government authorities.
9. Data Security & Protection
We take strong and reasonable security measures to protect your personal information from:
Unauthorized access
Misuse, alteration, or disclosure
Loss or theft
Our security measures include controlled access and safe handling procedures.
However, no online platform is completely secure, and we cannot guarantee 100% security of data transmission.
10. Data Retention Policy
We keep your personal information only for as long as necessary to:
Respond to your inquiry
Provide services and complete bookings
Maintain travel booking records
Meet legal, tax, and business compliance requirements
Once the data is no longer required, it is securely deleted or archived.
11. International Data Transfers
In certain cases (such as airline booking, hotel reservation, or visa processing), your information may be processed through systems or partners located outside your country.
In such situations, we ensure reasonable measures are taken to protect your data.
12. Your Rights & Control Over Your Data
You have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your data (where legally applicable)
Withdraw consent for promotional messages
Request that we stop contacting you for marketing purposes
To request any changes, you may contact us anytime.
13. Third-Party Websites & Links
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices of external websites. Users are encouraged to review the privacy policies of third-party platforms separately.
14. Children’s Privacy
Our services are intended for individuals aged 18 years or above.
We do not knowingly collect personal information from children. If such information is discovered, it will be removed immediately.
15. Updates to This Privacy Policy
HQ Travel & Tours – Pvt Ltd may update this Privacy Policy at any time to reflect improvements, changes in legal requirements, or service updates.
All updates will be posted on this page with a revised effective date.
16. Contact Information
If you have questions regarding this Privacy Policy or how we handle your personal information, please contact us:
HQ Travel & Tours – Pvt Ltd
🌐 Website: https://hqtravelandtours.com/
📞 Phone/WhatsApp: 03000-955542
📧 Email: hqtravelsandtour@gmail.com
📍 Office Address: 246 New Muslim Town , Lahore
Our Privacy Commitment
We collect customer information only for travel consultation, Umrah/Hajj/Ziyarat services, and booking assistance. Your data remains confidential and is never shared for unauthorized marketing or unrelated purposes.
